The TCHO Factory experience includes a presentation and factory tour with the most knowledgeable and entertaining chocolate experts in town, as well as an in-depth guided tasting of our flavor-driven, artisan chocolate. The tour lasts about an hour.

Learn everything you ever wanted to know about the history of chocolate, our unique TCHOSource program of direct training and investments in cocoa farmers, and how we manufacture our New American Chocolate from scratch right here in San Francisco.

Public tours run twice daily at 10:30 am and 2 pm (PST), 7 days a week. The tour is free and accommodate up to 29 people. To guarantee a spot on the tour please click the orange button below to make a reservation.

Please arrive 5 minutes before your scheduled tour to check in. If you are not here 5 mintues prior, your tickets will be released to the waiting list. This rule will be strictly enforced!

RESERVE TICKETS

The TCHO private tour costs $100 and can accommodate groups of up to 29 people at a time. They run daily at 12pm & 3:30pm and will last about 1 hour. Private tours need to be booked at least 1 week in advance. If you are interested in booking a private tour of our factory please read the following procedures on how to do so.

First contact our Private Tour Coordinator Aaron Lindstrom to see if the date and time you would like is available. Once you and your group are 100% confirmed for the date and time please call or come in to make the payment that will secure your reservation. Please note that your date and time is NOT secured and finalized until you’ve made the payment.

To finalize the booking of a private tour of TCHO Chocolate Factory please contact Aaron Lindstrom aaron@tcho.com or (415) 963-5090. If you need to cancel your reservation please call Aaron to discuss the details and cancellation procedure.

IMPORTANT: You will be visiting a food production facility. We take your safety and our responsibility for food security very seriously. The following are absolutely not allowed:

1. Open-toed shoes (including sandals, flip-flops, and any other open-toed shoes)

2. Children under the age of 8 (due to FDA regulations).

3. Jewelry, watches, or any loose objects, including cameras and cellphones.

4. Bags, backpacks and purses. You will be required to remove them and put them in your pockets or in a bin we will provide.

5. TCHO will provide each tour participant with a hair net, beard guard, and earplugs. Their use is mandatory.

Pier 17 in San Francisco, on the Embarcadero @ Green St.

Factory Store Open:
M-F 9am-5:30pm
Sa-Su 10am-5:30pm (PST)

We are located right at an F Market stop at Green/Embarcadero.

Or take MUNI/Ferries or BART to Embarcadero Station and walk north for about 10 minutes.

Parking: There’s paid parking in the lot across the street from Pier 17 or at Pier 19.