Customer Services

Our Absolute Guarantee

Our products are guaranteed to delight. Any item you don’t find satisfactory, return to us for a complete refund, no questions asked. We stand behind our chocolate, unconditionally.

Want to talk to Customer Service?

We are standing by to help you, Monday through Friday, 9am to 5pm Pacific time. Call us at 415.981.0189. Or email us 24/7 at orders@tcho.com.

Need to return anything?

To return an item, please call TCHO customer service at 415.981.0189 to arrange a return. We will provide you with return instructions over the phone. We are available Monday through Friday, 9am to 5pm PST. Or send us an email 24/7 at orders@tcho.com, and we will get back to you within 24 hours.

Payment

We accept Visa, Mastercard, American Express, and Paypal

Viewing Orders

To view the status of your order, please login to your account.